Refund Policy

Our return window

1 offers a 60-day return window. If you would like to return an item, contact us with your order number and the items involved. We will explain the next steps for your order. Please visit our Contact Us page for assistance.

Before sending a return

Please obtain the return instructions and destination for your order before sending a parcel. This helps the return reach the appropriate destination and allows it to be associated with your purchase. Keep the dispatch confirmation and any tracking information available for your reference.

Problems with an item

If an item arrives damaged, incorrect, or with a problem, describe what happened and identify the affected item. Clear photos can help explain a visible issue when available. We can then review the concern and discuss the appropriate next steps with you.

Refund timing

Refunds take 5–10 days. If you have a question about a refund or cannot identify it in your payment account, contact us with your order number and any relevant confirmation. All store transactions use USD.

Questions before returning

If you are unsure about the condition of an item, return arrangements, or the status of a refund, ask before taking the next step. The instructions for your order will help you understand how to proceed. Do not assume that a different order or an address on the original parcel has the same return arrangements.