Terms of Purchase

Placing an order

When purchasing from 1, review the product description, selected options, quantity, contact information, and delivery address before submitting the order. Keep your order confirmation for reference. If something in the confirmation appears incorrect, contact us promptly.

Prices and currency

Our store uses USD. Review the amount shown for your purchase at checkout. Promotions apply as displayed with the relevant offer; check the product and checkout details to understand the amount associated with the items you select.

Dispatch and delivery

Orders are dispatched in 1–3 days, with expected delivery in 6–12 days. Delivery times are estimates. We provide worldwide free shipping and cover related duties and taxes, so customers do not bear those additional charges.

Order changes

Contact us as soon as possible if you need to request an order change or cancellation. Availability of a change depends on the status of the order. Wait for confirmation of the outcome rather than assuming a request has already taken effect.

Returns and refunds

We offer a 60-day return window, and refunds take 5–10 days. Contact us for instructions for your order before returning an item. Our Refund Policy provides further information about requesting assistance and following the return process.

Purchase assistance

If you have a question about an item, a payment associated with an order, delivery, or a return, include your order number when available. Please visit our Contact Us page for assistance.