Shipping Policy

Order dispatch

Orders are dispatched in 1–3 days. Please check your order details and delivery address carefully when placing the order. If you discover an error, contact us as soon as possible so we can review whether a correction is still possible.

Estimated delivery

Expected delivery is 6–12 days. This is an estimate, and the actual arrival time may be affected by the delivery journey. Please take the estimated timing into account when ordering for a particular occasion. We do not promise a guaranteed arrival date.

Duties and related charges

We cover related duties and taxes so customers do not need to bear these additional charges. If you receive a request for a charge connected with your delivery, contact us with the order number and the notice so that we can review it.

Tracking and delivery questions

Refer to the delivery information provided for your order. If the available tracking appears delayed or the parcel has not arrived as expected, contact us with your order number and the latest information you have. If a parcel is marked delivered but cannot be located, explain the situation so we can assist with reviewing it.

Address changes and parcel issues

Address changes depend on the current stage of processing and delivery. If a parcel arrives damaged or an item is missing, keep the packaging and describe the issue when contacting us. Please visit our Contact Us page for assistance.